Shipping & Returns

DELIVERY

What countries do you deliver to?
We deliver worldwide! 

How much is delivery?
We offer flat rate standard shipping, Australia-Wide for $10. Express Shipping is available for $14.
For international shipping the standard flat rate is AUD$19.00 

Please enter a cart note if you would like "authority to leave" for your order.

Delivery Timeframes
*COVID-19 Update
We are open and working hard to get your deliveries to you as quickly and safely as possible. Please allow extra time for potential postage delays caused by increased demand.

Orders are usually dispatched within 2 business days. However in the event of end of season sales, or other such large sales, this dispatch timeframe may extend to 5 business days. Once your order is dispatched you will be notified via email, and will receive a tracking number.

DELIVERY - AUSTRALIAN ADDRESSES

Flat Rate Shipping Australia Wide
Sent via Sendle or Australia Post. In most areas of Australia, delivery usually takes approx 2-7 business days after dispatch. In remote areas, delivery can take up to 10 business days.

Express Shipping
Australian Express Shipping is available at AUD$12.00 

DELIVERY - ADDRESSES OUTSIDE AUSTRALIA

Standard International Shipping
Is available at $AUD19.00. Sent via Australia Post. Please allow approx 14-21 days after dispatch.

Express International Shipping
Is available at $AUD39.00. Sent via Australia Post Express. Please allow up to 7 days after dispatch. 

Stardust Crew is not responsible for any customs duties, foreign taxes or other fees that may be imposed during the importation into your country. 

Orders are generally processed within 1-3 business days. Once your order ships we'll send you an email with your tracking number.

RETURNS

We want you to love your new Stardust piece!

If you need to exchange your item, you can do so on full priced items only that are returned within 14 days of the tracked delivery date to you.

Clothing must be in brand new and unworn condition, with all original tags still attached.

Shoot us an email at info@robbandlulu.com to organise your exchange.

All purchases of sale or promotion are final and cannot be refunded, but may be exchanged for an alternate size. Feel free to contact us if you have any questions about sizing.

To request a return:

1. Please email us at info@robbandlulu.com and include your order number, return reason and whether you would like an exchange, refund.

2. Once approved, please return your items to:

Stardust Crew
3 Business Park Drive,
Lynbrook, VIC, 3975
Australia

We will ship exchange products, or process your refund, once we have received back the goods and have confirmed that products are in saleable condition.

PAYMENT TYPES

We accept payment via credit card, PayPal and Afterpay.